This year, the use of chat bots has exploded and continues to provide opportunities for companies around the world. Entrepreneurs who understand these technologies have more ways to interact with their customers because these chat bots put their business in the middle of action.
Let me explain if you are not used to this idea. Chatbot allows you to have a half-talk with your computer. Thanks to the new developments in artificial intelligence, these chat bots can explain your request according to certain programming rules and guide you in some way to help you and talk to you.
If you want to know the business aspects of a company chat bot, I want to talk to Paul Armstrong. Armstrong is here/business here. This is a consultant and author of Disruptive Technologies, which helps business leaders determine the best use of rapidly changing emerging technologies. Understand, evaluate, respond.
I sat down with Armstrong and decided the right way to determine if the chat bot is right for your business. Here are three key points in the conversation:
Chatting robots cannot replace human-computer interaction.
Chat bots are usually built on the back of previously created platforms such as Facebook Messenger and WhatsApp. Armstrong finally believes that chat bots are designed to ease the burden, save money and speed up the money and money.
Armstrong also believes that small businesses tend to overuse them when responding to their audience, arguing that robots may actually attract existing customers, even if they may be far from existing customers. I am thinking that in some cases, people’s touches can be expensive, but they may get the best results.
Online workspaces are constantly changing. It is up to you to decide which aspect is best for your business and business enthusiasts. With chat bots, under-processed programs can lose customers or potential customers. This can be avoided by using a more personalized approach to the business.
One way to test the functionality of a chat bot is to design a chat bot that answers the most common questions of the viewer every day. This saves time and automates one or two of the answers to help the business solve upcoming problems. As the business develops toward new technologies, chat bots are gradually settled. Because it can’t replace human conversation.
The customer needs to be able to opt out of the chat bot dialogue.
For Armstrong, this is the standard practice for companies that use chat bots. “You shouldn’t be forced to violate the robot’s intentions, but this is a strategy. I see more and more. It doesn’t apply to the elderly, and there is already strong opposition on the line.”
First, keep transparency when you start a conversation between the chat bot and the client. The whole strategy is not to convince people that they are talking to real people, but to help them solve problems faster and deliver results faster. You need to write a safe word in the chat bot. Safeward will notify the customer when they want or need to talk to a real representative.
The key here is to use the robot and use it in the first phase, then hand over the customer to you or the staff for further assistance.
If the customer’s problem cannot be resolved by one or two messages, the robot needs to know that it is time to hand it over to someone who can provide further assistance. In addition to allowing customers to opt out of chat bot conversations, they also know when it is useless to customers and let them make plans to help someone.
Multi-faceted chat bot for the enterprise.
Well-built chat bots can build your business very quickly. They can save you time and money and can wear a lot of hats in the company.
If there are many low-level phones about website content or easy to answer, Armstrong recommends creating a chat bot and introducing other options to the consumer. Another reason to use chat bots is to reduce the amount of information people need to collect before making a call.
This is one of the most frequently cited things that confuse customers with the phone. In order to let your customers communicate with you.
“Finally, you should ask yourself what the consumer can do and what the consumer wants to do with us,” Armstrong said. With this in mind, you will begin to realize the benefits that chat bots can bring to your business. They rarely.